Frequently Asked Questions

Here is a list of frequently asked questions. Check them out before you call us!
That being said, please feel free to give us a call. We will be more than happy to help.

Hykso Trackers

How should I wear my Hykso trackers?
Install the trackers on the top of your wrists, underneath 2 or more wraps of your wrist wraps. Put red tracker pulsing red on your right wrist, put the tracker pulsing blue on your left wrist. Make sure the rounded end of the tracker points towards your knuckles.



For more details, see the “Getting Started” page.
What is firmware?
Firmware is updatable software for your trackers. Keeping your trackers firmware up to date allows you to enjoy new features as they become available.
How can I update my Hykso trackers?
When a firmware update is available, you will be notified when you connect your trackers to the app. You can then follow the instructions to update your trackers.
I can't update my Hykso trackers, what can I do ?
If you experience issues updating your tracker, we recommend the following:
  • Confirm that your trackers are paired to the Hykso application, and that Bluetooth is enabled on your mobile device.
  • Fully charge your tracker and check that your mobile device is sufficiently charged.
  • If the Hykso application freezes while your tracker is being updated, force close the app and try again.
Can I use the Hykso trackers for kicks ?
Hykso’s algorithms are built to recognise and analyse punches. The trackers themselves were not designed to be worn anywhere else than on the wrists. Placing them somewhere else could lead to injury.
I noticed the light on my trackers changes color. What do the colors mean?
Yellow: Your tracker is charging. It has below 90% battery.
Green: Your tracker is charging it has over 90% battery.
Blinking Green: Your tracker is fully charged, you can remove it from the station.
Blue: This tracker goes on your left wrist.
Red: This tracker goes on your right wrist.
For more information on how to setup your trackers, visit the Getting started section
How do I charge my Hykso trackers?
To charge your Hykso trackers simply insert them into the charger and insert the charger into any powered USB port.

I takes approximately one hour to fully charge your trackers
One or both my trackers disconnected while I was using them. Is all of my data lost?
All of your data is safely stored on your trackers. Simply reconnect them to the Hykso application and the data will be uploaded to your mobile device.
My Hykso trackers can't connect to the application?

Enabling Bluetooth

The first step is to make sure you have enabled Bluetooth connectivity. You can do so via the “Settings” menu of your mobile device.

Move Closer

Move closer to your phone until your trackers connect again to the app.

Force Close the Hykso application

When apps on your iOS or Android device do not behave as expected, force closing the app in question may restore normal functionality.

IOS
  1. Double-press the home button on your device.
  2. Swipe through the list of recently used apps untils you locate the Hykso application
  3. Swipe up on the preview screen of the Hykso application to force quit the app.
  4. Reopen the Hykso application to sync your trackers again.
ANDROID
  1. Open the Settings app on your device, then tap Apps.
  2. From the app list, select the Hykso Application.
  3. Tap Force Stop then tap OK to force quit the app.
  4. Reopen the Hykso application to sync your band again.

Check for App and Trackers Updates

Make sure you have the latest version of the Hykso App and that your trackers firmware is up to date.

Charge Your Trackers

Of course, if your trackers have low battery, you might encounter difficulties connecting your trackers. Fully charge your trackers and attempt to sync again.

Determine Device Compatibility

Make sure your device is compatible with the Hykso application. Check out the “Device Compatibility” topic in this FAQ to know if your device is compatible.
What is my Hykso trackers range?
Some factors will influence your trackers range. Among others, the environment you are using them in and the gloves you are wearing. This being said, you can expect your trackers to have a range of 33 feet. See the science behind Hykso.

Hykso App

Is my phone compatible with the Hykso App?

iOS

For your iOS device, it is required to use iOS 8.0 or later

iPod Touch

iPod Touch 5G, iPod Touch 6G

iPhone

iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus

iPad

iPad 4th Generation, iPad Mini (any generations), iPad Air, iPad Air 2, iPad Pro (12.9 inch), iPad Pro (9.7 inch)

Compatible but not optimized for iPads yet.

Android

Your android device will require Android 4.4 or later to be compatible with the Hykso App. It will also have to enable Bluetooth low Energy connection.

How do I update the Hykso app?

Search for the Hykso App in the App store or Google Play Store.

An “Update” button will appear if the app is out of date. Tap the “Update” button to download the latest version of the app.

If an “Open” button appears in place of an “Update” button, the app is already up to date.

Can the Hykso app be displayed on a monitor?
The Hykso app can be displayed on a monitor via Air Play. You can also use an Apple Digital AV Adapter and an HDMI cable to display the app on a monitor. Gyms use Hykso to display training data Gyms can use that feature to display data to a customer
Is the Hykso app available in my country?
The Hykso app is available in every country where the Hykso trackers are sold. If the Hykso trackers are not available in your country, you can create an Apple ID associated to a country in which the trackers are available. Click here to learn how.
What is the Intensity Score?

Intensity Score is a score given to each punch (and added up to get a cumulative score by the end of the round) which is related to the physical output of the boxer, not how hard they hit the bag. So for example an inexperienced boxer might flail his arms and use a lot of energy but won’t hit the bag that hard (but he will get a good Intensity Scorebecause they still used a bunch of energy to move their hand) and an experienced boxer for the same energy output might generate a lot more force on the bag, but he will get the same Intensity Score value, because they exerted the same energy, but just directed it better and were more efficient.

So assuming the technique is consistent, if the boxer can throw the punch faster and faster they will get higher Intensity Score values. The whole concept is a scoring system that rewards hitting as fast as possible and as often as possible. And we focus on the boxers output instead of the force they exerted on the bag because force cannot actually be calculated without being in between your hand and the target (which is dangerous) and we believe coaches will help optimize technique which will then allow Intensity Score to represent the one metric everyone wants to maximize by pushing themselves as hard as possible.

Can I share my data with my friends?
At the moment, the Hykso app does not have a social share feature. You can always brag about fast your hands are in person! Gyms can display data on any
Why does the Hykso App need my location?

If you are using an Android phone, you might need to allow the app to access your location. Here is why. Google changed its permission requirements beginning with Android OS 6.0 (Marshmallow). As a result the locations permission is necessary to sync your trackers with your Android device.

Rest assured, Hykso does not track your location.


Hykso eStore

What payment methods can I use?
We accept all major credit cards and PayPal. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Can I order without a credit card?
Yes. The Hykso.com store also accepts payment through PayPal.
Do I have to pay sales tax?
Depending on the destination of the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
How do I check my order status?
Details of your order, including a tracking number for the shipment, will be in your shipment confirmation email. Additionally, you may check the status of your order here once you receive your tracking number via email.
What is the warranty?
Your Hykso trackers are covered by a 30-day money back satisfaction guarantee. They are also covered by a one year manufacturer’s warranty
What is your refund policy?
Orders placed via Hykso.com include a 30-day money back guarantee. The 30 day period begins at the time of receipt, not purchase.
How do I request a refund?

To initiate a return for refund, email us at info@hykso.com. PLEASE NOTE: Refunds are available for purchases made directly through the Hykso.com store within 30 days of receipt of the product. If you purchased your Hykso trackers from a retailer, please contact that retailer for information on their return policy.

For more details, see the “Returns and Warranty” page.

How do I cancel my order?
An order cannot be modified or cancelled after it has been processed and prepared for shipment. Once you receive your order, please send it back to us and we will refund you.
When will I be refunded for my return?
Once we’ve received the returned merchandise in good condition, your refund will be processed to the credit card or Paypal account used to place your order within 5–10 business days. See the return and warranty section for more information.